Refund policy
At AFROLINE SCM, customer satisfaction is our priority.
We are committed to providing quality products and reliable shopping experience. If you encounter any issue with your order, we will work to resolve it promptly and fairly.
1. Order Cancellation
- Customers may cancel their order free of charge before it has been processed or dispatched for delivery.
- Once an order has been shipped, it can no longer be cancelled. However, if you are not satisfied with your purchase after receiving it, you may request a return or exchange in accordance with this policy.
2. Returns
We gladly accept return requests in the following situations:
- You received the wrong item.
- The product arrived damaged or defective.
- The product is significantly different from the description on our website. To be eligible for a return:
- The return request must be submitted within 3 days after receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
3. Exchanges
If your product is damaged, defective, or incorrect, we will gladly replace it with the correct item, subject to product availability. If a replacement is unavailable, we will provide a full refund using the original payment method, where applicable.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.
If approved:
- Your refund will be processed within 3~5 business days.
- Refunds will be made using the original payment method whenever possible.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
5. Return Shipping Costs
- If the return is due to our error such as an incorrect, damaged, or defective product, AFROLINE SCM will cover all return shipping costs.
- If the return is for any other approved reason, the customer will be responsible for the return shipping costs.
- If your order qualified for free shipping, the actual shipping cost incurred by AFROLINE SCM to send the order will be deducted from your total refund amount.
6. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used cosmetic or personal care products.
- Products damaged through misuse, negligence, or improper storage.
7. Our Commitment
We value every customer and are committed to resolving any concerns fairly, promptly, and professionally.
If you encounter any issue with your order, we encourage you to contact our customer support team before initiating a return. We will work with you to find the most appropriate solution.
8. Contact Us
For any questions regarding cancellations, returns, refunds, or exchanges, please contact us: AFROLINE SCM LTD
Email: frederic17@afrolinescm.com
Phone/WhatsApp: 0790983261
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM